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Orders
By completing the checkout procedure, you are placing an order with Eos Training Limited for the delivery of the requested items in accordance with our terms and conditions.

Please note that after placing an order on this website you should receive email confirmation. Unless you receive this notification email your order may not have been successfully processed by our server, and therefore may remain unprocessed. In this instance please call us on 01342 716611 to allow us to process your order manually.

Returns
In the unlikely event that a product is faulty, please contact us within 3 days of receipt at info@eostraining.com stating the nature of the fault, following which we will issue a return number. We recommend that you obtain proof of posting from the Post Office for your own protection. An immediate FOC exchange will be made.

Delivery
Our aim is to despatch the items you order immediately from stock. UK delivery is by Interlink Express. Orders for delivery outside the UK are subject to special arrangements - email us for details. We add a carriage charge to each order to cover postage and packing, price & times listed below:

Delivery & Insurance Charges: Great Britain
2 day guaranteed delivery (no specific time)
£11.00 plus VAT = £13.20
Next day guaranteed delivery (no specific time)
£12.25 plus VAT= £14.70
Next day guaranteed delivery before noon
£16.25 plus VAT= £19.50
Next day guaranteed delivery before 10.00am
£26.75 plus VAT= £32.10
Next day guaranteed delivery before 09.00am
£30.50 plus VAT= £36.60
Next day Saturday delivery
£37.50 plus VAT= £45.00

Delivery & Insurance Charges: Northern Ireland
2 working day service
£19.00 plus VAT = £22.80
Next day service
£28.00 plus VAT = £33.60

Please Note
To allow sufficient time to assemble and pack materials, all orders need to be received by 14.00 hours. For any orders received after 14.00 hours, it may not be possible to despatch them the same day. Working day refers to Monday to Friday only; therefore 48 hour orders taken on Thursday will not normally be delivered until Monday.

VAT
Within our range of products, only the National and International Trainers Packs (TP001, TP101 and TP051) are subject to VAT at the standard rate of 20%. All notes and self-study packs are zero rated VAT.

Payment
We accept payment by Maestro, Visa, Mastercard and Visa Delta. Our preferred mode of card payment is secure online processing of your credit card details, using encryption technology, and with the usual secure icon displayed by your browser. A 'Call Me' payment method is also available. If this is selected, your order is placed by email and we ring you to take your card details over the phone.