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Orders

By completing the checkout procedure, you are placing an order with Eos Training Limited for the delivery of the requested items in accordance with our terms and conditions.

Please note that after placing an order on this website you should receive email confirmation. Unless you receive this notification email your order may not have been successfully processed by our server, and therefore may remain unprocessed. In this instance please call us on 01342 716611 to allow us to process your order manually.

Returns

In the unlikely event that a product is faulty, please contact us within 3 days of receipt at info@eostraining.com stating the nature of the fault, or call us on 01342 716611. We will arrange for collection of your faulty product if necessary, and also arrange for a replacement to be sent out to you next-day delivery, FOC

Delivery

Our aim is to despatch the items you order immediately from stock. UK delivery is by DPD Local. Orders for delivery outside the UK are subject to special arrangements - please email us for details. We add a carriage charge to each order to cover postage and packing, price & times listed below:

Delivery & Insurance Charges: Great Britain

2 day guaranteed delivery (no specific time)
£11.00 plus VAT = £13.20
Next day guaranteed delivery (no specific time)
£12.25 plus VAT= £14.70
Next day guaranteed delivery before noon
£16.25 plus VAT= £19.50
Next day guaranteed delivery before 10.30am
£26.75 plus VAT= £32.10
Next day Saturday delivery
£37.50 plus VAT= £45.00

Delivery & Insurance Charges: Northern Ireland
2 working day service
£19.00 plus VAT = £22.80
Next day service
£28.00 plus VAT = £33.60

Please Note

To allow sufficient time to assemble and pack materials, all orders need to be received by 14.00 hours. For any orders received after 14.00 hours, it may not be possible to despatch them the same day. Working day refers to Monday to Friday only; therefore 48 hour orders taken on Thursday will not normally be delivered until Monday.

VAT

Within our range of products, only the Road Haulage and Passenger Transport Powerpoint Training Packs are subject to VAT at the standard rate of 20%. All notes and self-study packs are zero rated VAT.

Payment

We accept payment by Maestro, Visa, Mastercard and Visa Delta. Our preferred mode of card payment is secure online processing of your credit card details, using encryption technology, and with the usual secure icon displayed by your browser.