Terms and conditions

Returns policy

By law, customers located in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.

Where you are withdrawing from your purchase and there has been no error on our part, we will refund only the cost of the item. The product must be unopened with any seals and shrink-wrap intact. For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than 50 GBP.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you, we may arrange for collection of the item from your residence at your cost. If you are returning an item because of an error on our part because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us.

We will process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return.

For more information on your right to withdraw from your purchase within the seven working days cooling-off period, visit the Department of Trade and Industry’s website at: http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html


Any contracts entered into through the purchase of items from this website shall be deemed to be made in the United Kingdom and shall be governed by and construed in accordance with the laws of England. As such, any disputes arising in connection therewith shall be under the jurisdiction of the courts of England and Wales.


All trademarks, service marks and trade names of Eos Training Limited used in the site are trademarks or registered trademarks of Eos Training Limited.


The entire content included in this site, including but not limited to text, graphics and course materials is copyrighted and is the property of Eos Training Limited.

Limitation of liability

Eos Training Limited shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Eos Training Limited has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Privacy policy

Also visit our privacy policy.


EOS Training Limited – Registered address: Hampton House, High Street, East Grinstead, West Sussex, RH19 3AW. Company number 03652725